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BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!



FUNCTION: GBS Legal and External Affairs

SALARY RANGE: Market salary + Excellent benefits + Market leading bonus

LOCATION: Sunway Geo, Kuala Lumpur


The Continuous Improvement Assistant Manager is responsible for analyzing, managing and improving the legal department's processes, systems, and workflows to enhance efficiency and productivity, ensuring the Legal team delivers high quality contracts support to the end markets (“EMs”). This role will work closely with the legal team to identify and analyze existing processes, identify areas for improvement, and implement changes to optimize performance and includes without limitation, tracking and measuring the effectiveness of these improvements and monitoring productivity.

Reports to: Continuous Improvement Senior Manager

Reporting Level: N/A


  • The Continuous Improvement Assistant Manager is a member of the DBS Legal team in Malaysia, reporting to a Senior Legal/Continuous Improvement Manager.
  • He/she will be working in a dynamic, fast-paced environment and will be expected to engage confidently and effectively with EM Legal teams and other stakeholders.
  • Identify areas of inefficiency and develop process improvement initiatives.
  • Lead and facilitate process improvement workshops and meetings to gather feedback, insights, and ideas from the legal/contracts team.
  • Liaise with cross-functional teams to ensure effective integration of legal processes with other departments.
  • Provide training and support to legal/contracts team members on new processes, tools, and technologies to optimize their performance and productivity.
  • Providing updates and reports on various dashboards under the contracts department.
  • Monitor and measure the effectiveness of process improvements, collecting and analyzing data to identify trends, patterns, and areas for further optimization.
  • Analyze processes and workflows to identify areas for improvement, efficiency gains, and cost reduction opportunities, and work with the Legal team.
  • Design and implement process improvements, including standardizing workflows, streamlining procedures, and automating repetitive tasks.
  • Develop and maintain process documentation, guidelines, and training materials to facilitate consistent and efficient execution of legal tasks.
  • Support the legal/contracts team in managing and prioritizing projects, ensuring deadlines and deliverables are met.
  • Identifying opportunities to develop and apply standardized processes and documentation to support simplification, improve productivity and reduce complexity.


  • Bachelor's degree in business administration, or a related field.
  • Previous experience in process improvement or project management is highly desired.
  • Excellent analytical and problem-solving skills, with the ability to think critically and identify key areas for improvement.
  • Excellent written and spoken English. Knowledge of other written and spoken languages is an added advantage.
  • Strong understanding of contracts processes, procedures, and workflows.
  • Proficient in using process improvement methodologies, such as Lean Six Sigma, Agile, or Kaizen.
  • Demonstrated ability to manage multiple projects and work effectively under pressure.
  • Excellent communication skills, both verbal and written, with the ability to effectively collaborate and influence cross-functional teams.
  • Strong attention to detail and the ability to prioritize tasks effectively.
  • Proficiency in using productivity tools, project management software, and data analysis tools.
  • Proactive and self-motivated, with a strong drive for continuous improvement and learning.
  • Hands-on, adaptable, and flexible attitude, sound commercial judgment and ability to work under pressure and to cope with unexpected and varied demands.
  • Excellent interpersonal and communication skills and a high degree of emotional intelligence, with the ability to build trusted relationships with peers and senior stakeholders.
  • Keeps up to date with changes in law and corporate governance best practices globally to ensure that the End Markets’ transactional structures, documentation, policies and contract management processes remain current and commercially appropriate.
  • Experience in the legal industry or in-house legal departments is advantageous.


At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies


Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


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