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Reynolds American is evolving at a pace like no other organization.

To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!

WE ARE LOOKING FOR A Lead Manager DBS – Operations Services


FUNCTION: Digital Business Solutions

LOCATION: Clarksville, TN


Reports to

Director DBS – Supply Chain & Procurement

Number of Direct Reports


Core Relationships

Internal - 10

External - 5

Geographic Scope 


Travel Required

10% within US


  • Solicit and gather Operations business requirements and improvement opportunities. Work with business partners and project managers to design and deliver digital solutions.
  • Ability to work proactively, independently and autonomously when required.
  • Lead solution design of ERP, MES and/or warehouse automation integrating systems.
  • General IT Project Management, delivering business benefits on time, within scope and within budget.
  • Definition of project scope and objectives, assessment of alternative solutions, technical feasibility, and risk management conforming to RAI enterprise guidelines.
  • Plan and deliver targeted communications that meet project and stakeholder needs; create detailed documents and business presentations to key stakeholders.
  • Leveraging internal and external networks of peers and cross-functional relationships to drive strategy, to influence and manage change.
  • Effectively engaging with contracted vendor services, providing input to help monitor and improve the vendor’s performance.
  • Maintaining awareness of emerging technology, communicating value/impact for supported functions.
  • Testing, integrating, and maintaining technology services, considering cross-functional business needs and Company goals.
  • Troubleshooting and coordinating issue resolution with cross functional teams and vendors.
  • Demonstrating IT Department services acumen and effectively leveraging existing IT services to drive positive outcomes and meet client needs.
  • Displaying understanding of and supporting Operations business processes.
  • Providing knowledge transfer and feedback to assist team and co-workers.


  • Are you interested in solving unique problems and taking on stimulating challenges?
  • Do you have passion of making things that make things for other people?


  • Experience supporting a system in a manufacturing operation
  • Experience with Systems Architecture
  • Experience directing development and support vendors
  • 4 Year undergraduate degree in IT related field or equivalent job experience
  • Excellent client facing, written and verbal communications skills
  • Excellent interpersonal skills working with clients, vendors, co-workers, and project team members
  • Strong strategic, logical / analytical, and creative thinking
  • Ability to troubleshoot and solve problems
  • Experience working in regulated environments
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Project) and SharePoint
  • Excellent organizational and time management skills, with attention to detail, and ability to handle multiple tasks under tight deadlines.
  • Must be a self-starter who can work with minimal supervision, with the expectation of working as a motivated and cooperative team member.


  • Project Management Training
  • Experience with FDA relevant systems and/or processes and computer system validation


At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

  • Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
  • Great Place to Work Certified
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies


Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
    • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
    • Company contributes an additional three percent to 401(k) whether employee participates or not
  • Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
  • Health Savings Account start-up contribution for employees who elect the high deductible health plan
  • Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
  • Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
  • Company paid life insurance of 1x annual base pay ($50,000 minimum)
  • Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
  • Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
  • Tuition reimbursement and student loan support
  • Dependent Scholarship Programs
  • Free confidential personal financial counselling service
  • On-site health centers and 24/7 fitness centers at certain company locations
  • A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
  • Health-care concierge service
  • Volunteer service opportunities
  • Extensive training opportunities
  • Company vehicle for eligible employees
  • Mobile phone allowance for eligible employees
  • Paid Leave:
    • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
    • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
    • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
    • Paid Parental Leave + temporary reduced work schedule opportunity
    • Funeral Leave
    • Short-Term Disability Leave
    • Long-Term Disability Leave
    • Jury Duty Leave
    • Military Leave
    • Released Time for Children’s Education
    • Community Outreach Leave
    • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email


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